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PeopleDesk

Employee case management

Effectively solve organizational or work-related issues with the HR manager, and manage issues, notes, appeals, or complaints from the team. PeopleDesk will help you manage them in the most professional way possible.

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PeopleDesk dashboard
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Discover how PeopleForce can benefit your HR operations

Explore a wide range of features within the HR platform to achieve maximum automation for both your individual tasks and your team's activities.
All employee data in one place

First, this product is easy to use. 
I can show to my employees how to use this product and how to fix their time on projects in ten minutes. Second, I am very pleased with the communication with technical support.

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4.9
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Zach Blodgett
Senior Software Engineer
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Join over 700 companies that already trust PeopleForce

Get to know our HR platform from the inside out to understand how you can better automate and customize your processes.
  • Flexible customization to meet your needs

  • Ongoing communication with our team

  • Simplify your HR processes by up to 30% per month.

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Case management in minutes

Create your case when you need a quick solution

Simply create a case via the hot menu, describe the problem encountered and submit it. This will allow you to resolve problems more efficiently and proactively and collect statistics.

Case management in minutes
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Request delegation

Recognise the responsible employee

The HR manager receives all requests and distributes them to those responsible for resolving the problems. Requests can be classified by categories, which can be established in advance, for the analysis of the occurrences.

Request delegation
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Internal communications

Talk to the person who solves the problem

Once someone is assigned to your problem, this person accesses your case and solves it. You simply contact the assigned person through the case window and track the status of your problem.

Internal communications

Book in a free demo with us

See how PeopleForce can help your company
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Cases always on hand

Access to cases in two clicks

Help desk team members can view the cases that have been submitted as well as the cases that have been assigned to them in the My Activity menu. In addition, case statuses are available to track the progress of problem resolution, disputes or suggestions.

Cases always on hand
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Running request statuses

Monitor status changes in the process

You can monitor status changes in My Activities under the Cases page. Change the status of cases assigned to you as you take action. You can also monitor the status changes of the submitted case to see if the problem was solved.

Running request statuses
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Case management analytics

Analyse the time spent and efficiency of case resolution

The system has an accessible dashboard that shows a breakdown of active and closed cases, the average time to first response and to full resolution of cases, and a breakdown of cases by department and location. This allows you to understand how quickly issues are being solved in the team, and which department or office calls you most often.

Case management analytics

Why choose PeopleForce?

Whether you’re new to PeopleForce, or back to see what’s new, we’ll have you set up and ready to do your best work in minutes.

Top-rated HR platform to streamline your HR processes

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Recruiting automation

Find the best talents much faster by parsing resumes, outreach and testing automation. See all the interviewers’ feedback, rating, contact details of each candidate in one place.

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Self-service for your employees

Each employee can see the directory of team members, calendar with upcoming events, OKRs, goals and in one click request sick leave or vacation.

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Flexible leave management

No more spreadsheets! Totally customize your leave types, leave balance calculation and fully automate leave request and approval system for team members convenience.

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Employee surveys & eNPS

Know your employee engagement and satisfaction level and discover key drivers of your success to make data-driven decisions.

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HR reporting & analytics

Get actionable insight into every facet of your HR process. PeopleForce makes it easy to create quick, custom, and precise reports.

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HR workflow automation

With PeopleSign technology, candidates can sign job offers right on the screens of their mobile phones from literally anywhere.

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Team collaboration

Collaborate on goals, benefit from flexible access rights, create hiring teams. Collaborators can comment and rate news to keep track of everyone.

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Performance management

Easily set up Performance review schedule, monitor progress, and benefit from 1-on1, 360-degree feedback evaluation methods.

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Integrations

PeopleForce Android and iOS apps are fully integrated with the online version and provide you with freedom of managing HR on the go.

Book in a free demo with us

See how PeopleForce can help your company

Check out our customer testimonials

Check out what real customers have to say about their experience with PeopleForce

PeopleForce fits like a glove. It's configurable and it has just the right amount of automation with some nice additions like the ability to leave scorecards for candidates, add tons of metadata and send assessment tests.

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4.9
starstarstarstarstar

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Zach Blodgett
Senior Software Engineer
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First, this product is easy to use. I can show to my employees how to use this product and how to fix their time on projects in ten minutes. Second, I am very pleased with the communication with technical support.

icon
4.9
starstarstarstarstar

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Zach Blodgett
Senior Software Engineer
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The simple and clear interface of the program allows you to easily introduce it to your employees and it’s integrable with Slack. It provides a large number of different reports with complex calculations already in the system.

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4.9
starstarstarstarstar

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Zach Blodgett
Senior Software Engineer
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Frequently Asked Questions

How does the case management module help track and resolve company-specific issues or cases?

How are assignment, prioritization, and monitoring of tasks accomplished within the module?

Can the module generate reports and insights to assess case resolution efficiency and trends within the company?

Is there a knowledge base or documentation system for reference and solutions related to common cases?