Employee case management
Effectively solve organizational or work-related issues with the HR manager, and manage issues, notes, appeals, or complaints from the team. PeopleDesk will help you manage them in the most professional way possible.
Discover how PeopleForce can benefit your HR operations
First, this product is easy to use. I can show to my employees how to use this product and how to fix their time on projects in ten minutes. Second, I am very pleased with the communication with technical support.
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Flexible customization to meet your needs
Ongoing communication with our team
Simplify your HR processes by up to 30% per month.
Create your case when you need a quick solution
Simply create a case via the hot menu, describe the problem encountered and submit it. This will allow you to resolve problems more efficiently and proactively and collect statistics.
Recognise the responsible employee
The HR manager receives all requests and distributes them to those responsible for resolving the problems. Requests can be classified by categories, which can be established in advance, for the analysis of the occurrences.
Talk to the person who solves the problem
Once someone is assigned to your problem, this person accesses your case and solves it. You simply contact the assigned person through the case window and track the status of your problem.
Access to cases in two clicks
Help desk team members can view the cases that have been submitted as well as the cases that have been assigned to them in the My Activity menu. In addition, case statuses are available to track the progress of problem resolution, disputes or suggestions.
Monitor status changes in the process
You can monitor status changes in My Activities under the Cases page. Change the status of cases assigned to you as you take action. You can also monitor the status changes of the submitted case to see if the problem was solved.
Analyse the time spent and efficiency of case resolution
The system has an accessible dashboard that shows a breakdown of active and closed cases, the average time to first response and to full resolution of cases, and a breakdown of cases by department and location. This allows you to understand how quickly issues are being solved in the team, and which department or office calls you most often.
Why choose PeopleForce?
Whether you’re new to PeopleForce, or back to see what’s new, we’ll have you set up and ready to do your best work in minutes.
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Check out our customer testimonials
Check out what real customers have to say about their experience with PeopleForce
PeopleForce fits like a glove. It's configurable and it has just the right amount of automation with some nice additions like the ability to leave scorecards for candidates, add tons of metadata and send assessment tests.
First, this product is easy to use. I can show to my employees how to use this product and how to fix their time on projects in ten minutes. Second, I am very pleased with the communication with technical support.
The simple and clear interface of the program allows you to easily introduce it to your employees and it’s integrable with Slack. It provides a large number of different reports with complex calculations already in the system.